At Kids Outdoor Haven, we do our best to offer Free Shipping on most products.
However, due to the size of some items it is necessary that we charge shipping. We understand that shipping costs can be frustrating so we have ensured our shipping costs are very competitive.
If you have seen a lower shipping cost for the same product please contact us on 1800 953 996 or info@kidsoutdoorhaven.com.au and we'll beat it!
We also do our best to offer Australia-wide shipping.
If you place an order and we can't fulfil it, we will cancel the order and refund the full amount.
Want to know about our Returns and Refund Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order, we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 3-5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, the product will shipped within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
Timeframes for delivery differ between brands. Please check the product description for delivery times or contact us via email info@kidsoutdoorhaven.com.au or call 1800 953 996
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@kidsoutdoorhaven.com.au.
International Orders:
Please be aware that our products are made specifically for the Australian market. This means that for any electrical products, they require a 240V electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards, but all of our products are certified to Australian standards.
We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions, we will provide an up-to-date shipping price quote for you on request.
If you are happy with our shipping quote, we will prepare an order and payment though our ultra secure online payment gateway.
For an international shipping cost quote please email us at info@kidsoutdoorhaven.com.au.
Damages or missing items:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage or missing boxes, you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged or you are missing items please send photos to info@kidsoutdoorhaven.com.au, then visit our Returns page and lodge your return claim using the instructions on this page.