While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product(s) you ordered are not exactly what you were hoping for. And hey, we understand that children are full of surprises and easily change their minds.
That's why we offer a 30-day returns policy, allowing you to request a return 30 days after receiving your item(s).
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
This means that if the item(s) has/have been used and tested, it must be returned with no visible signs of use and in its original packaging. If you are unsure whether your item will be in an acceptable condition for return before shipping the item back to us, please contact us at info@kidsoutdoorhaven.com.au or call us on 1800 953 996 and our team will be happy to assist.
To start a return, please contact us at
info@kidsoutdoorhaven.com.au with your order number.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note, you as the customer will be responsible for paying the return shipping costs for the item(s) in your order.
You can always contact us for any return question at info@kidsoutdoorhaven.com.au or call our team on 1800 953 996.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kidsoutdoorhaven.com.au or call our team on 1800 953 996.
We want to make this process as simple as possible for you so please do not hesitate to contact our team via email info@kidsoutdoorhaven.com.au or call us on 1800 953 996 should you have any questions.